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Welcome to the Help Center

Scanning Settings

Kaitlin Antelmi
  • Updated
  • ~ minute read

IN THIS ARTICLE

1. Change Scanning Settings

2. Other Camera Options

3. File Scanning Mode

4. Troubleshooting

 

Change Scanning Settings

Adjust the camera settings for your hardware to work within Gradient.

  1. Log in to Gradient. 
  2. Click your initials in the upper right to reveal the Account Menu.
  3. Choose Settings.

Select Scanning from the settings window:

  1. Select a camera from the Select Camera dropdown menu.
  2. Adjust the Camera Orientation from the dropdown menu if scans do not appear right side up.

 

 

Other Camera Options

Use the toggle switch options to enable any of the camera options listed below:

  1. Camera is facing me
  2. Pause camera by default
  3. Verify questions that are blank or have extra answers bubbled.
Note: Please be aware that Scanning settings are saved within your individual user's cookies. If you log in on different devices or have an ad-blocker, cookie blocker, etc., these settings may not stick. It is also possible that the school/district may have set a cookie setting on computers. Please connect with your school's IT team if you encounter any issues.

 

 

File Scanning Mode

There are three file scanning modes:

  1. Normal - The standard approach to scanning files uploaded to Gradient.
  2. Comprehensive - A more thorough review of the form. This may reduce the need for manual validation but it will take longer. Typically needed if uploading forms from a document scanner.
  3. Fast - Quickest scanning time but not as thorough scanning. Not suitable for longer forms that use varied question types, such as number grids.

For more information, try our article for uploading files to scan.

Settings Scanning File Scanning Mode.png

 

 

Troubleshooting

Review your browser, network, and computer settings to ensure your camera is not being blocked in any way.

1. Browser Settings 

Please take a minute to check the camera settings on your browser.

Do you have a video icon in the upper right of the browser bar that has an X on it that could be blocking the camera from connecting? There may be a pop-up that asks you to allow your camera to run or the plugin to run always.

Chrome:

  • In Chrome, click on the lock icon to the left of the word Secure in the web browser address. Is the camera allowed there?
  • Is the Chrome extension installed and enabled? To locate the extension, enter chrome://extensions/ in the URL bar.
Firefox:
  • In Firefox, click on the lock icon to the left of the URL address web browser address. Is the camera being allowed there?
Safari:
  • Preferences... > Websites > Camera in the 'Allow websites to access the camera with the settings below:', make sure app.gradecam.com has been set to 'Allow'.

2. Computer Settings 

Please take a minute to check the camera settings on your computer.

Camera Settings.png

Windows Computers:

  • Settings >> Privacy >> Camera (Under App Permissions on the left menu) >> 3 areas to check on this page:
  • Under the first heading *Allow access to the camera on this device*, confirm that the setting is set to: "Camera access for this device is on".
  • In the 'Allow apps to access your camera' heading, the setting is "ON".
  • In the 'Choose which apps can access your camera' heading, if Chrome is in the list, make sure it's set to "ON", as well as the app just called "Camera": "ON".

Mac Computers:

  • For the Chrome browser, make sure permissions to control your computer camera are turned on. System Preferences > Privacy tab > Accessibility (left sidebar) > Make sure Chrome is checked in this area.

3. Network

Sometimes there are network updates or device security settings that get run for the organization that may cause certain websites to be blocked.

 Please contact your IT department and make sure that anything with '*@gradecam.com' is whitelisted on the network.

4. Other Areas to Consider
  • Is the camera you are using a document camera or an integrated webcam?
  • Does the camera work with other applications, like FaceTime, Google Meet, or Zoom?
  • Finally, try restarting the computer and logging back into GradeCam.

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