Adjust the camera settings for your hardware to work within Gradient.

Change Camera Settings

Access Teacher Settings

Select Camera from the Account Menu:

  1. Select a camera from the dropdown menu.
  2. Adjust the camera orientation if scans do not appear right side up.

Other Camera Options

Toggle switch to enable any of the camera options.

  1. Camera is facing me
  2. Pause by default
  3. Verify if questions are left blank or have extra bubbles. While forms are being scanned the user will be prompted to verify.

File Scanning Mode

Three Modes:

  1. Normal - The standard approach to scanning files uploaded to Gradient.
  2. Comprehensive - More thorough review of the form. This may reduce the need for manual validation but it will take longer. Typically needed if uploading forms from a document scanner.
  3. Fast - Quickest scanning time but not as thorough scanning. Not suitable for longer forms that use varied question types, such as number grid.

For more information on uploading files to scan.


Review your browser, network, and computer settings to ensure your camera is not being blocked in any way.

1. Browser Settings - Please take a minute to check the camera settings on your browser.

Do you have a video icon in the upper right of the browser bar that has an X on it that could be blocking the camera from connecting? There may be a pop-up that asks you to allow your camera to run or the plugin to run always.

  • In Chrome, click on the lock icon to the left of the word Secure in the web browser address. Is the camera being allowed there?
  • Is the Chrome extension installed and enabled? To locate the extension, enter chrome://extensions/ in the URL bar.
  • FireFox:
  • In Firefox, click on the lock icon to the left of the URL address web browser address. Is the camera being allowed there?
  • Safari:
  • Preferences... > Websites > Camera in the 'Allow websites to access the camera with the settings below:', make sure has been set to 'Allow'.

  • 2. Computer Settings - Please take a minute to check the camera settings on your computer.
    Windows Computers:
  • Settings >> Privacy >> Camera (Under App Permissions on the left menu) >> 3 areas to check on this page:
  • Under the first heading *Allow access to the camera on this device*, confirm that the setting is set to: "Camera access for this device is on".
  • In the 'Allow apps to access your camera' heading, the setting is "ON".
  • In the 'Choose which apps can access your camera' heading, if Chrome is in the list, make sure it's set to "ON", as well as the app just called "Camera": "ON".
  • Mac Computers:
  • For the Chrome browser, make sure permissions to control your computer camera are turned on. System Preferences > Privacy tab > Accessibility (left sidebar) > make sure Chrome is checked in this area.

  • 3. Network - Sometimes there are network updates that get run for the organization that may cause certain websites to be blocked. Please contact your IT department and make sure that anything with '*' is whitelisted on the network.

    Other Areas to Consider:
  • Is the camera you are using a document camera or an integrated webcam?
  • Does the camera work with other applications, like FaceTime, Google Meet, or Zoom?
  • Finally, try restarting the computer and logging back into GradeCam.