The Help Desk role is determined by the GradeCam Administrator, but users must grant access and provide permission to the Help Desk role.
Note: Helpdesk is not available on free or paid single-teacher accounts. Please contact firstname.lastname@example.org to upgrade to a school or district license.
1.1 In Admin Mode, select "Teachers" tab on the home page.
1.2 Place a check next to the teacher you want to utilize Helpdesk.
1.3 Select the "More" button (1) and choose "Start Helpdesk" (2).
1.4 From the pop-up window select "Send Email" to send instructions for enabling Helpdesk access to the user.
Reference the Teacher Helpdesk Tutorial.
1.5 Reference the teacher tutorial on Enabling Helpdesk