Administer a Helpdesk Session

Helpdesk will allow the Helpdesk agent to view a user’s account.

Note: Helpdesk is not available on free or paid single-teacher accounts. Please contact sales@gradecam.com to upgrade to a school or district license.

01.

1.1 In Admin Mode, select "Teachers" tab on the home page.

1.2 Place a check next to the teacher you want to utilize Helpdesk (1) then select "Start Helpdesk" (2) from the More menu.

1.3 A window will appear that allows the Helpdesk agent to operate within the user's account.


Note: As a Helpdesk agent you will be unable to view or modify role admin or roster admin status.

1.4 After the Helpdesk session is over select the "X" to exit the Helpdesk session.