Administer a Helpdesk Session

Helpdesk will allow the Helpdesk agent to view a user’s account.

Note: Helpdesk is not available on free or paid single-teacher accounts. Please contact sales@gradecam.com to upgrade to a school or district license.

In Admin Mode, select "Teachers" tab on the home page.

Place a check next to the teacher you want to utilize Helpdesk (1) then select "Start Helpdesk" (2) from the More menu.

A window will appear that allows the Helpdesk agent to operate within the user's account.


Note: As a Helpdesk agent you will be unable to view or modify role admin or roster admin status.

After the Helpdesk session is over select the "X" to exit the Helpdesk session.