Invite a Teacher to Enable Helpdesk

The Help Desk role is determined by the GradeCam Administrator, but users must grant access and provide permission to the Help Desk role.

Note: Helpdesk is not available on free or paid single-teacher accounts. Please contact to upgrade to a school or district license.


1.1 In Admin Mode, select "Teachers" tab on the home page.

1.2 Place a check next to the teacher you want to utilize Helpdesk.

1.3 Select the "More" button (1) and choose "Start Helpdesk" (2).

1.4 From the pop-up window select "Send Email" to send instructions for enabling Helpdesk access to the user.

Reference the Teacher Helpdesk Tutorial.

1.5 Reference the teacher tutorial on Enabling Helpdesk