Helpdesk Permissions

Manage role settings for staff or school administrators.

HelpDesk: This feature allows GradeCam admins to designate school level Helpdesk agents that will allow them to sudo into the teacher accounts and help troubleshoot issues with the teacher without having to log in to the teacher accounts. (Note: HelpDesk does not need to have a Role Admin, Roster Admin or Report Admin role to serve in this role.)

01. HelpDesk Permissions

1.1 Within Admin Mode, select "Teachers" tab from the Admin home page.

1.2 Select a teacher by checking the box before his or her name.

1.3 Select the "More" button (1) and then select "Manage Roles" (2) from the drop-down menu.

1.4 Check the box for HelpDesk by the specific school. This will give access to all teachers that have enabled HelpDesk for his or her account.

1.5 Select "Save" to close the window. View how to administer a HelpDesk session.