Forums/Support/Cameras

My camera isn't working.

Rick
posted this on March 18, 2011 12:28 pm

Here are some suggestions to help you with your camera setup:

1) A USB connection to your computer is needed (unless you are using an internal laptop Camera)

2) Make sure no other software for your camera is running the same time you want to use it with GradeCam.

3) If the image in GradeCam does not show your camera, go into the GradeCam’s Settings tab and select->Scanning. In the Select Camera drop down menu you will see a list of USB cameras that GradeCam recognizes (your camera must be connected at this time). Select the appropriate Camera. You will need to refresh your browser. 

At this time we work with many document cameras but only if they have a USB driver that allows them to be used like a web camera. Many newer doc cameras have this feature, but not all. If none of this helps please contact us with the make and model of your camera, and we will let you know if we have any information about its compatibility. There are TONS of document cameras. We have information about most popular cameras but not all.
 

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Sales

Here are some troubleshooting tips for scanning:

  • Too much lighting can affect the ability to scan. Try dimming the lights or shading the test sheet to see if that is helpful.
  • Try to focus the camera lens (for GradeCam cameras: twist the black ring around the lens).
  • Make sure the entire exam rectangle can be seen by the camera: all four corners of the test can be seen and a thumb or pencil mark is not obstructing the rectangle.
  • The image cannot be upside down when viewing. If it is go to settings>scanning and check the “flip image” box.
  • The answer key needs to have the ID bubbles in (it does not matter what the ID is, but all bubbles need filled in).
  • All digits in the student ID must be filled in. Use a zero in the beginning box if needed. Example – class with five and six digit ID’s use six digit forms and fill in the first digit with a zero for students with five digits.
  • If a test form with 70 or 100 questions is copied too small, try enlarging it to see if this help. But, remember that the entire rectangle around the answer must be in the camera view.
April 07, 2011 02:35 pm
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